GUARANTEE? WHAT GUARANTEE? It seems that the Philadelphia Daily News is finally catching on to what many have suspected about SEPTA's alleged "Service Guarantee". It's not quite that effective. In today's Daily News, there's a detailed article about complaints from many Reading side commuters about delays in processing service claims, in which SEPTA is supposed to offer refunds to passengers if Regional Rail, subway, P&W, or Route 101/102 trolleys are over 15 minutes late. The snail's pace in honoring (or rejecting) refund requests has intensified due to the infamous September 9 meltdown on the Reading side of the Regional Rail system.

BROAD STREET SAFETY: After a Daily News article nearly a year ago focusing on the lack of safety measures along the Broad Street Subway, SEPTA is planning to add security devices to the Cecil B Moore/Temple University station. Among other items, SEPTA will install fire alarms, chemical sensors, and closed circuit cameras which would directly link that station to the Control Center at 1234 Market. If the program is successful, SEPTA will add these features to all Broad Street Line stations. There is already a closed circuit system in place on the Market Frankford El.

MORE BUSES TO ROWAN: NJ Transit is about to offer more service to Rowan University. Starting with the January schedule change, the 313 bus will be extended to the Rowan campus in Glassboro, offering the first direct Sunday service from Rowan to Philadelphia. In addition, four new on-campus stops will be added to improve access, following the request of Rowan administrators and Gloucester County officials. In addition to the routing changes, the Rowan University Bookstore is now an authorized NJT ticket agent.